Requested Media (Overseerr)

Unable to Log In

This section contains troubleshooting steps related to Overseerr, the app I use for requesting Media.

Click on 'Login with Plex' button but nothing happens

Links inside of Facebook Messenger are unable to open popups, which blocks Overseerr from Authenticating with Plex.

Each solution is different, but should be roughly the same;

  1. Click on the 3 dots and select "Open in Chrome" or similar message

Alternatively, you can manually browse to the site by going to https://lattemedia.tv and clicking on Request Media

Plex does not redirect back to Overseerr

I click on the 'Login with Plex' and am directed to the Plex login screen. I log into my Plex account and nothing happens

Most likely the same issue as above.

Unable to Authenticate error message

"Unable to authenticate" error

If you get the above error, your Plex session is broken.

  1. Browse to https://plex.tv

  2. Click on the profile circle icon or the hamburger menu on the top right of the page

  3. Click on Sign Out

  4. Try Overseerr again

Source: https://github.com/sct/overseerr/issues/2788

Report bad media

Sometimes the content we get is bad, such as low quality or the completely wrong thing. If this happens, you can report it via Overseerr by

  1. Browse to Overseerr and log in with your Plex account

  2. Search for the content and click on the ⚠️ button

  3. Fill out the form to report the content

Once the report is submitted, we will look into resolving the issue.

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